Customer Service Executive Job in Thane at InCred

InCred is hiring for the role of Customer Service Executive!

About the Company:

InCred is a new-age diversified financial services group that has established a strong reputation across multiple businesses in the rapidly evolving Indian financial services market.
The InCred Group comprises two distinct businesses — InCred Finance which is the tech and analytics-based new-age NBFC; and InCred Capital which is the integrated institutional, wealth management and asset management platform.

Responsibilities of the Candidate:

• Supervising a team of customer support professionals
• Monitoring the entire customer service process
• Resolving customer issues brought to your attention
• Creating procedures and policies for effective customer service
• Planning how to train customer support professionals
• Standardizing the customer service delivery of an organization
• Interviewing the skills of potential candidates through relevant questions
• Recruiting the best candidates from a wide range of interviewees
• Tracking the work of every customer service representative in the team