Customer Service Executive Job in Faizabad at SBI Mutual Funds

SBI Mutual Fund is hiring for the role of Customer Service Executive!

Responsibilities of the Candidate:

• Maintain a positive, professional demeanour and support an environment that values uncompromising excellence in service.
• Answer customer inquiries in a manner that exhibits quality service.
• Bring a service orientation that supports the field sales force in meeting their obligations to their clients. Serves as a proactive liaison between shareowners and their representatives, keeping all stakeholders appropriately informed of service issues from discovery through resolution.
• Maintain an updated knowledge of SBIMF Products and develop an understanding of how market forces affect the funds. 
• The CSO is expected to read product literature, industry periodicals
• Maintain a current knowledge of policies and procedures as per SEBI Guidelines. Demonstrates the ability to communicate policies, procedures, and product features to Customers.
• Must accept and incorporate feedback constructively and submit to the Reporting Manager.
• Handle Walk Customers, and investor queries & coordinate with R&T for resolution.
• Accepting applications of Purchase, Redemption, Switch, Special Products & Requests.
• Report Liquid & High-Value transactions. Preparing Daily MIS, Monthly report, Time Stamping Register & DTR, and processing KYC.
• Sight credits in the bank for the transactions reported. Ensuring correctness of cash flow. Sending High-Value report
• Ensure the proper cut-off times as per SEBI Regulation.

Requirements: