Customer Service Executive Job in Pune at TATA Communications Limited
Interview with HRs instantly—live now.
Skip applications. Get hired faster in Live Rooms.
Join instant video interviews
Customer Service Executive
TATA Communications Limited
Full Time Job
Not Disclosed
0-4 years
Posted 30+ days ago
Location
- Pune
Skills Required
- Customer Service
- Communication Skills
- Troubleshooting
- Network Protocols
- Quality Assurance
- Time Management
- Problem Solving
About this Job
Tata Communications is hiring for the role of Customer Service Executive!
Responsibilities of the Candidate:
- Acting as the shift lead for FNOC MAN/MPLS TP desks divided to monitor Metro India Network
- Monitoring of Tx alarms of the entire Metro India Network 24x7
- Informing the alarms to IFF teams, ticketing them, and getting them resolved following the set escalation matrix.
- Tracking customer tickets caused due to network events with IFF teams for resolution and also providing timely updates to internal teams like SOC on a regular basis.
- Tracking the health and network uptime of our access and Metro CORE network.
- Maintaining high-Quality DFR and 100% RFO compliance.
Requirements:
- Good Knowledge of MPLS TP Technology.
- Very Good knowledge of Transmission technologies like SDH/DWDM/Ethernet.
- Good knowledge of Infrastructure set-ups in Transmission POP’s.
- Familiar with troubleshooting OSP/ISP and Infra Issues.
- Hands-on SDH/DWDM equipment like Huawei DWDM 1600/ECI/Tejas/Adva/Cisco/Huawei SDH OSN7500.
- Multiskilled in his approach and can handle a team of 3-4 people.
- Good interpersonal and communication skills.
- Graduate with 0-4 years of experience.
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About TATA Communications Limited
Not ready to apply yet?
Explore Live Hiring Rooms and interview with HRs instantly - no waiting, no lengthy applications!
🔴 Live Now
23
Active Rooms
47
HRs Online
Priya S.
Got hired in 2 hours!
"Joined a Live Room at 2pm, interviewed instantly, and got the offer by 4pm. This is revolutionary!"
Stand out and get shortlisted up to 10X more
⚡ How Live Rooms Work
Browse live hiring rooms
Click to join - HR is waiting
Interview instantly, get hired faster
🔥 3 new rooms opened in the last 10 minutes!
Recommended Jobs For You
Not ready to apply yet?
Explore Live Hiring Rooms and interview with HRs instantly - no waiting, no lengthy applications!