Customer Service Engineer Job in Guwahati at GE Healthcare

GE Healthcare is hiring for the role of Customer Service Engineer!

Responsibilities of the Candidate:

• Drive business results and manage customer relationships within the area of responsibility
• Own operational processes (PM completion, TTR, Response time, Open Calls, etc)
• Lead and cultivate a culture of GE HealthCare (GEHC) beliefs and integrity
• Develop strong customer relationships and serve as the interface between customers and all GE HealthCare organizations creating “one GEHC” for the customer
• Proactively identify customer needs and develop and implement customer-specific solutions
• Lead service delivery that continuously surpasses customer expectations
• Leverage internal relationships to enhance business performance and customer experiences
• Promote a safe working environment and ensure compliance with applicable EHS policies and procedures
• Drive change initiatives as required to improve efficiencies and execute business commitments
• Complete all planned Quality and Compliance training within the defined deadlines.
• Identify and report any customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Ensure completion of all field modification instructions (FMIs) within the prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Requirements:

• Knowledge level is comparable to a Bachelor's degree in engineering from an accredited university or college or a diploma with relevant experience
• Minimum two years of experience in technical support or field service in Healthcare equipment
• Proven experience in managing customer relationships
• Ability to develop and execute multiple priorities and approaches to meet objectives.
• Exceptional interpersonal skills.
• The incumbent will be based in Guwahati and will support the North East regions
• Preferred:
  • Previous field service experience on Medical devices like Ventilators, Anesthesia machines, Patient Monitors, Maternal and Infant Care Products, ECGs, etc
  • Proven leadership and ability to orchestrate resources and motivate teams
  • Direct customer relationship experience
  • Strong business acumen
  • Proven ability to influence and drive change through exceptional written and verbal communication skills and ability to effectively communicate across a distributed workforce
  • Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
  • Understanding of customer/marketplace and drivers that influence customer behavior