Customer Service Engineer Job in Mumbai at GE Healthcare

GE Healthcare is hiring for the position of Customer Service Engineer!

Responsibilities of the Candidate:

• All on site life extensions, repairs, and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at the customer site. Includes onsite machining & generator diagnostics. Able to make Engineering decisions
• Broadening knowledge of own technical discipline to execute policy/strategy. Includes support roles with specialized technical field of knowledge; still acquiring higher-level knowledge and skills
• Requires understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area
• Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consult more senior team members for issues outside of defined instructions/parameters
• Requires good interpersonal skills and to lead a junior team. For customer-facing roles, develops strong customer relationships and serves as the interface between customers and GE HealthCare. Explain technical information to others

Requirements:

• B.E in Bio-medical/Electrical/Electronics/Mechanical
• The role requires 1+year of experience in Field Services & Customer Service Management
• Extensive knowledge of CT, PET CT, Nuclear, and Ultrasound medicine equipment
• Strong oral and written communication skills
• Ability to document, plan, market, and execute programs