Customer Service Domestic Voice Lead-BPS Job in Mumbai at Hexaware Technologies

Hexaware is hiring for the role of Customer Service Domestic Voice Lead-BPS!

Requirements:

• Graduate in any stream.
• Prior experience catering to Inbound and Outbound domain account in Customer Service is required with good aptitude skills, reasoning, logic and problem solving.
• Prior experience in eCommerce industry preferred
• Excellent verbal, written and interpersonal communication skills; 
• Outstanding skills and dedication to providing exceptional solutions.
• Must be self-motivator and self-starter.
• Focus on quality and resolutions.
• Solid time management skills.
• Must be able to effectively deal with people at all levels inside and outside of the Company.
• Creative ability, writing proficiency and visual graphics design ability;
• Ability to multitask and successfully operate in a fast paced, team environment;
• Must be proficient with Microsoft Office Suite (intermediate Word, basic Excel, intermediate to advanced Power Point, including ability to create Power Point presentations, and basic Outlook).
• Ability to work in multiple shifts
• Agile and flexible to adapt to business requirements