Customer Service - Chat Support Job in Gurgaon at WNS Global Services

About WNS Global Services

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 400 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of December 31, 2022, WNS had 57,994 professionals across 64 delivery centers worldwide including facilities in Canada, China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom, and the United States.

Roles & Responsibility –

• Handle customers over chat for the queries related to travel
• Following prescribed Client processes, Cancellation, Schedule change, Name change, Luggage – EMD, and Seats.
• Updating all relevant systems and providing appropriate notes when required.
• Queue placements of PNR to relevant data queues for further action.
• Liaise with all relevant departments to resolve customer issues.
• Monitor and action assigned queue.

Others:

• Must be comfortable with a 24*7 work environment, especially night shifts.
• Cabs will be provided for the shifts starting from 7 pm.

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries.