Customer Service Associate IV Job in Bengaluru at TE Connectivity

TE Connectivity is hiring for the role of CUSTOMER SERVICE ASSOCIATE IV !

Responsibilities of the Candidate

• Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries using SALES-FORCE.
• Proactive communication to Customer on pending changes to MOQ’s, Lead Time, Price Agreement expiry and visits as required
• Strategy for building positive customer relationships 
• Delivery Management – On-going Backlog management and forecast monitoring Metric – STS (Schedule to ship) & STR (Schedule to Request
•  Billing Management – Quote follow up and proactive billing management process Metric - Billin
• Ensure daily review of order backlog, open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and teao
• Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
• Weekly quotes follow up, credit status monitoring and awareness of status on open quality issue
• Act as voice of the Customer for internal support departments
• Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
• Take ownership for actions and follow through on tasks until resolved 

Requirements

• Educational Degree: Graduate
• Experience: 2 to 5 years 
• Must have skills: SAP SD Order management / Backlog management
• Customer Focus, Demand and forecast, Planning, SFDC (SalesForce Dot Com) (sales force-case management), Logistics, Excel, PowerPoint