Customer Service Associate IV Job in Bangalore at TE Connectivity

TE Connectivity is hiring for the role of Customer Service Associate IV!

Responsibilities of the Candidate:

• Satisfaction Management:
  • Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey
• Customer Relationship & Satisfaction:
  
  • Be central point of contact for Customers on all daily inquiries and provides timely follow-up and resolution of issues and inquiries
  • Conduct proactive communication with Customers and liaising with parties to come up with solutions for open and upcoming matters. Customer visits might be required
  • Seek regular informal and formal feedback via transactional surveys or phone and e-mail during daily communications
• Manage Service Delivery Process / Execution:
  
  • Manage escalations for your customers.
  • Review quote and order requirements, create scheduling agreements, clear blocks, and workflows daily, monitor critical shipments
  • Follow up on quotes and quality issues
• Manage Interfaces & Build Service Culture:
  
  • Act as the voice of the Customer for internal support departments
  • Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
  • Take ownership of actions and follow through on tasks until resolved

Requirements:

• Customer focus skills
• Organizational agility skills
• Communication skills
• Problem-solving
• Drive for results skills
• Good working knowledge of English
• Action oriented
• Detail Oriented and Business Acumen
• Minimal bachelor’s degree
• SAP experience (SD module) is a big advantage
• All candidates are required to be fluent in English