Customer Service Associate -International BPO Job in Noida at Telus

Telus is hiring for the role of Customer Service Voice - International BPO !

Responsibilities of the Candidate

• Analyze and solve customer queries through calls.
• Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.
• Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
• Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
• Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
• Provide splendid customer services to customers in a friendly and courteous manner at all times.
• Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
• Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.

Requirements

• Should possess excellent verbal and written English communication skill.
• Should be customer oriented and team oriented as well.
• Fresher/Experienced can apply(0-3 years).
• Work Location: Candor Tech Space, Noida Sector 135(Delhi NCR)
• Undergraduate freshers are not eligible.
• Candidate should be okay with Work from Office role.
• Should be comfortable with night shifts