Customer Service Associate - Chat Job in PAN India at TP Digital Business Services

TP is hiring for the role of Customer Service Associate - Chat!

Responsibilities of the Candidate:

• Proactively keeps up to date on new procedures
• Demonstrates complete understanding of the platform and sensitivity towards customer resolution
• Fully empowered to provide end-to-end resolution, including both online and offline support if required
• Focuses on achieving first-time-right (FTR) resolution for all queries, complaints, and requests handled
• Finds effective solutions in a simple and clear manner
• Proactively keeps customers and stakeholders informed about issues and takes corrective actions
• Stays updated on the latest developments and asks relevant questions that impact customer satisfaction
• Communicates effectively and professionally with customers
• Remains closely involved with operations to support service quality

Requirements:

• Graduate from any recognized university.
• Freshers
• Understanding & Knowledge of Voice & Non-Voice Customer Service
• Knowledge of MS Office 
• Knowledge of MS Office 
• Communication Skill (Oral and Written)
• Problem Solving Skills
• Social Media Knowledge
• Interpersonal Skills
• Creativity