Customer Service Associate Job in Delhi at Impac

Responsibilities:

• Receive incoming customer calls and provide assistance with inquiries, concerns, and issues.
• Guide customers in navigating products or services and addressing their needs effectively.
• Listen actively to customer concerns, troubleshoot problems, and offer solutions to resolve issues.
• Escalate complex issues to the appropriate department or supervisor for further resolution.
• Update customer accounts and databases with relevant information.
• Stay informed about the organization's products, services, and policies to provide accurate and helpful information to customers.
• Continuously update knowledge through training and self-learning.
• Collect customer feedback on products, services, and overall experience.
• Follow predefined scripts and guidelines for handling customer interactions.
• Adhere to company policies, procedures, and quality standards.

Qualifications:

• Excellent verbal communication and active listening skills.
• Proficiency in using computer systems and CRM software.
• Ability to multitask and manage time effectively in a fast-paced environment.

For over two decades, we have continued to leverage our core competencies in strategy, planning, installation, implementation, training, and on-going support of Oracle solutions to serve a large customer base.