Customer Service Associate Job in Indore at Cognizant

Cognizant is hiring for the role of Customer Service Associate!

Responsibilities of the Candidate:

• Provide timely and accurate information to customers regarding products and services ensuring a positive customer experience.
• Address customer inquiries and resolve issues efficiently maintaining high levels of customer satisfaction.
• Utilize effective communication skills to interact with customers via phone email and chat.
• Document customer interactions and transactions recording details of inquiries complaints and actions taken.
• Collaborate with team members to improve customer service processes and enhance overall service quality.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Monitor customer feedback and provide insights to management for service improvement.
• Adapt to rotational shifts demonstrating flexibility and commitment to meeting customer needs.
• Utilize problem-solving skills to address customer concerns and escalate issues when necessary.
• Maintain a professional and courteous demeanor in all customer interactions.
• Contribute to team goals by achieving individual performance targets.
• Participate in training sessions to enhance skills and knowledge in customer service.
• Support the companys mission by delivering exceptional service that positively impacts customer loyalty.

Requirements:

• Possess strong communication skills in English both written and spoken.
• Demonstrate proficiency in customer service practices and principles.
• Exhibit the ability to work independently in a remote environment.
• Show willingness to work in rotational shifts to meet business needs.
• Display problem-solving abilities and attention to detail.
• Have a customer-centric mindset with a focus on delivering quality service.
• Experience in customer service is preferred but not mandatory.