Customer Service Associate Job in Pune at EXL
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Customer Service Associate
EXL
Full Time Job
Not Disclosed
0-3 years
Posted 30+ days ago
Location
- Pune
Skills Required
- Customer Service
- Microsoft Excel
- MS Office
- Communication Skills
About this Job
EXL is hiring for the role of Customer Service Associate!
Responsibilities of the Candidate:
- Using empathy and emotional intelligence to support customers through difficult situations
- Negotiating repayment solutions and guiding customers in arrears toward positive outcomes
- Promoting digital self-service tools and offering support in using them
- Ensuring accurate record-keeping and identifying opportunities to improve service and processes
Requirements:
- Required skills are Client Service Systems, Computer Literacy,Listening Skills, Microsoft Excel, Microsoft Office, Speed Typing, Working under Pressure, and Writing Communication Skills
- Success in this role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, customer-focused environment.
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About EXL
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