Customer Service Associate Job in Gurgaon at Wipro Technologies
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Customer Service Associate
Wipro Technologies
Full Time Job
Not Disclosed
2-5 years
Posted 30+ days ago
Location
- Gurgaon
Skills Required
- Customer Service
- Quality Management
- Stakeholder Management
- Communication Skills
About this Job
Wipro is hiring for the role of Associate!
Responsibilities of the Candidate:
- Maintains quality service by enforcing quality standards, analyzing and resolving client's problems, and recommending system improvements
- Maintain productivity targets
- Ensure all the emails are responded within time
- Timely completion of the task,ongoing quality service delivery of the task assigned.
- Complying to all Data Security and Code of Conduct standards
- Carrying out data entry and rule based entry for processes and performing simple process calculations
- Make outbound calls to client/ stakeholders with the defined call tree
- Maintain the defined Voice Quality and standards
Requirements:
- Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.
- Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can only apply
- MBA Freshers and Btech Freshers are not eligible
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Wipro Technologies
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