Customer Service Associate Job at Allianz

Allianz is hiring for the role of Customer Service Associate!

Responsibilities of the Candidate:

• Meet the process KPI’s across Productivity, Quality, Accuracy, AHT
• Provide assistance relating to emergency procedures and policy inquiries
• Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
• Guide clients through the navigation of pertinent websites for online content and claim submission.
• Create and send various types of professional correspondence.

Requirements:

• Post-secondary education and a minimum of 6-12 months experience in a customer service related function. 
• Ability to pay close attention to detail and multi-task.
• Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues.
• Demonstrated ability to use initiative and independent judgment in solving customer problems