Customer Service Associate Job in PAN India at Teleperformance

Teleperformance is hiring for the Role of Customer Service Associate!

Responsibilities of the Candidate:

• Delivery:
•  Chat Service
•  Proactively keeps up to date on new procedures.
•  Complete understanding of the platform and sensitive towards customer resolution
•  Complete ability and empowerment to provide end to end resolution (including online   and  offline if required)
•  Focus on achieving first time right (FTR) for all the handled queries, complaints, and   requests
• Design:
•  Ability to find an effective solution in a simple and clear manner. Should proactively keep   the customers and stakeholders informed about the issue and take corrective actions     accordingly
• Outcomes:
•  To keep himself/herself updated about the latest happenings around and asks questions   which impacts customers delight
• Communication:
•  Proven ability to communicate with customers
•  Stay closely involved with operations

Requirements:

• Graduate from any recognized university.
• Freshers
• Understanding & Knowledge of Voice & Non-Voice Customer Service
• Knowledge of MS Office 
• Knowledge of MS Office 
• Communication Skill (Oral and Written)
• Problem Solving Skills
• Social Media Knowledge
• Interpersonal Skills
• Creativity