Customer Service Associate Job in Bangalore at Momentive

Momentive is hiring for the role of Customer Service Associate!

Responsibilities of the Candidate:

• Keep Customer Service colleagues – Europe Hub Italy informed proactively in case of problems which would prevent execution / Momentive ability to Serve. 
• Act as a single point of contact for all internal inquiries related to order entry
• Analyze data from SAP; identify open issues and take action : customer master data / material master data .
• Receives, validates, enters, handles customers Purchase Orders – Through generic e-mails addresses and ensure proper order entry is managed based on the defined SLA

Requirements:

• Bachelor Degree/Diploma/ with 2 – 4 years of Customer Service Experience.
• SAP SD Module hands on working experience.
• Flexibility to any shift
• Strong E-mail and internal call handling etiquettes
• Strong Oral and written Communication skills
• Manufacturing industry exposure/experience
• Clerical and administrative skills, including data entry, advanced filing and document management
• Proficient with standard word processing, spreadsheet, and presentation software packages
• Understanding of order processes, systems configurations and documentation requirements
• Mastery in English ( any Second European language is a +)
• Ability to effectively communicate issues and request resolution from more senior staff.
• Ability to handle multiple requests and demands on time, prioritize work load depending on needs of customer and business for on-time completion of each request
• Attentive to details;
• Ability to maintain composure under stress, a sense of urgency when performing tasks; excellent organizational skills.