Customer Service Associate Job in Hyderabad at Genpact

Genpact is hiring for the role of Customer Service Associate!

Responsibilities of the Candidate:

• Respond to customer queries and customers concerns   
• Provide support for data collection to enable Recovery of the account for the end user.
• Maintain a deep understanding of client processes and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible for exhibiting a capacity for critical thinking and analysis.
• Responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

Requirements:

• Minimum Qualifications:
  • Graduate (Any Discipline)
  • Freshers are eligible
• Preferred Qualification:
  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with a customer-centric approach
  • Excellent proficiency in written English and with a neutral English accent
  • You should be able to work on a flexible schedule (including weekend shifts)