Customer Service Associate Job in Gurgaon at American Express India Pvt Ltd

American Express is hiring for the role of Customer Service Associate!

Responsibilities of the Candidate:

• Visualize & simplify end to end card member experience
• Enable & drive process improvement based on voice of customer feedback
• Strive to Customer First Resolution (CFR) and reduce bad demand
• Generate revenue by driving value generation
• Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with Immediate Resolution (Real Time) to ensure Customer Satisfaction
• Deliver to all the key metrics as per organizational goals
• Adhere to Quality and Compliance Guidelines
• Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication
• Able to address 2-3 conversations simultaneously

Requirements:

• Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory)
• Excellent verbal and written communication skills
• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking
• Ability to Toggle Between Screens/Tools
• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering extraordinary service in every interaction with our customers
• The ability to work in a fast-paced environment as well as multitask and re-prioritize regularly
• Analytical and problem-solving skills with strong attention to detail.