Customer Service and Sales Specialist Job in Gurgaon at Cars24

Cars24 is hiring for the role of Customer Service and Sales Specialist!

Responsibilities of the Candidate:

• Be the face and voice of Cars24 to our customers when speaking with them.
• Go above and beyond to delight and amaze our customers, with a warm attitude, exceptional communication skills, and a highly professional demeanor - so much so that they would want to tell their friends all about their experience with Cars24.
• Build trust with your customers by being responsive, reliable, and communicative, and proactively help resolve customer issues on the spot - no problem is too hard for you.
• Liaise closely with the customer operations team to ensure the right car is prepared for delivery.
• Liaise closely with the customer operations team and ensure all paperwork required to complete the sale is completed smoothly, with minimal hassle.
• Be willing to learn about the different buy/sell processes in every state.
• Be willing to learn how to explain various car features to customers; we will provide training to guide you.
• Help shape and support the development of customer-facing processes in our new business - we’re writing the playbook as we go.

Requirements: 

• At least 2-3 years of customer service and sales experience in a contact center or well-known retail environment, where you also have engaged with customers over the phone, social media, email, live chat or any other channels.
• A customer champion outlook - you take seriously the role of being the voice of the customer within the organization and nothing less than 100% satisfaction is good enough for you.
• Solid team player who is striving to do something different and be a part of a team that will change how cars are bought and sold in Australia.
• Aware of the highs and lows of start-up life and are willing to be part of our journey and take on tasks that we might need your help with.
• Self-starter, autonomous - you proactively own your space and can act with minimal instruction. The tenacity and commitment to take us from start-up to scale-up.
• A creative problem-solver, able to work outside of expectations and processes across the organization to generate solutions for our customers.
• Car knowledge (nice to have) - you know the ins and outs of most makes and models and can confidently answer any questions about it.
• You are flexible and are willing to work after hours and weekends, based on a rotating roster (6:30 AM - 3:30 PM over 7 days a week).