Customer Service Analyst T2-II (Gurugram) Job in Gurgaon at American Express

American Express is hiring for the role of Customer Service Analyst T2-II (Gurugram)!

Responsibilities of the Candidate:

• Ensure KYC Information is validated and submitted to Regulators in accordance with SBS/GDC regulations/guidelines and in partnership with the Compliance team
• Relevant System Updates
• Coordination for Record Retention and Retrieval
• Update Customer demographic information on Source of Record
• Work with Different Linkages for Effective Execution of Team Objectives
• Teamwork in Implementing Key Initiatives to Achieve the Objectives of The Unit
• Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines Set
• Handling customer escalations and providing relevant resolutions
• Assisting various stakeholders such as Compliance, GCP, ECU for adhoc activities
• Participate, Collate, Generate and Report MIS to various stakeholders
• Communication to be shared between KYC and SRT (Front line team) for customer’s input

Requirements:

• Graduate with minimum 1 to 2 years’ experience
• Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
• Able to prioritize and work well under pressure, with particular attention to detail
• Strong problem-solving skills