Customer Service Analyst T2-II Job in Gurgaon at American Express

American Express is hiring for the role of Customer Service Analyst T2-II!

Responsibilities of the Candidate:

• Ensure KYC Information is validated and submitted to Regulators in accordance with US regulations/guidelines and in partnership with the US Compliance team
• Relevant System Updates
• Co Ordination for Record Retention and Retrieval
• Work with Different Linkages for Effective Execution of Team Objectives
• Teamwork in Implementing Key Initiatives to Achieve the Objectives of The Unit
• Suggest Process Improvements / Changes to Achieve Department Objectives
• Complete All Transactions Agreed with the Customer and Adhere to All Timelines and Deadlines Set
• Handling customer escalations and providing relevant resolutions
• Assisting various stakeholders / Corporate & client's teams such as Compliance, GCP, ECU for Ad hoc activities
• Participate, Collate, Generate and Report MIS to various stakeholders
• Inbound/Outbound Calls to follow up with Card Member’s for KYC Completion/Inquiries

Requirements:

• Graduate with a minimum 1 to 2 years’ experience
• Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
• Able to prioritize and work well under pressure, with particular attention to detail
• Strong problem-solving skills
• Compliant with Company Policies and Procedures