Customer Service Analyst Job in Noida at Pearson

Pearson is hiring for the role of Customer Service Analyst!

Responsibility:

• Preparing departmental reports for the Customer Service business unit.
• Managing the onboarding and offboarding process for the customer service department.
• Performing administrative tasks related to contingent workers (e.g., ensuring completion of mandatory training, resolving password and system issues, etc.)
• Overseeing telephony requirements and addressing related issues, as well as facilitating new telephony requests to ensure new clients are ready for launch.
• Facilitating configuration and support of client chat services.
• Act as an escalation point for related issues.
• Analyzing and identifying trends in departmental reports.
• Other duties as assigned

Requirements:

• Required Education- Bachelor’s degree
• 2 years of experience in a similar/related position
• Excellent oral and written communication skills
• Familiar and comfortable working in a busy corporate environment/shifts (24*7)
• Experience in providing application support
• Proficient with MS Office Suite
• Ability to learn and use new AI based tools