Customer Service Analyst Job in PAN India at Oracle

Oracle is hiring for the role of Customer Service Analyst!

Responsibilities of the Candidate:

• In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs.
• You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services.
• As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management.
• You will also provide guidance and resolution on a wide range of technical and non-technical customer issues.
• Resolution is primarily provided in real time with follow up for more complex matters.

Requirements:

• Change Management
• Client Relations
• Excellent communication skills
• Process Improvement
• SQL (Structured Query Language)
• Team Player
• Technical Support
• Troubleshooting