Customer Service Analyst Job in Bangalore at Raytheon Technologies

RTX is hiring for the role of Analyst-Customer Service!

Responsibilities of the Candidate:

• Participate in establishing a best-in-class Customer Experience Center in multiple time zones
• Review customer issues reported through email, CRM, and other means.  Troubleshoot issues and document the associated actions accordingly
• Participate in Customer Experience Center data-gathering activities and make recommendations to improve service levels

Requirements:

• 0-3 years of experience in a multi-site Call Center, Contact Center, and Customer support teams, preferably in the aerospace industry
• 0-2 years managing continuous improvement projects related to customer service
• A natural sense of authentic listening with customers and colleagues
• Relentless focus on customers and a clear sense of urgency
• Abe to ask meaningful probing questions during troubleshooting sessions
• Strong understanding of the aviation ecosystem and vocabulary
• English spoken and written is key (French is an asset)
• Bachelor’s degree (an asset)