Customer Service Agent (International Voice & Webchat) Job in Mumbai at Tata Consultancy Services (TCS)

TCS is hiring for the role of Customer Service Agent (International Voice & Webchat)!

Responsibilities of the Candidate:

• Answer incoming calls, and respond to emails and chats.
• Explain the company’s features, products, and services.
• Make billing adjustments in accordance with company policies.
• Assist customers with service or feature modifications on account.

Requirements:

• Bachelor’s degree
• Proficient in relevant computer applications and systems
• 0.9 Months-5 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Professional phone etiquette
• Exceptional listening and conflict resolution skills
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately
• Willingness to co-operate with others and work to team and business goals