Customer Service Advisor Internship in Gwalior at Decathlon Sports India Private Limited

Decathlon is hiring for the role of Customer Service Advisor!

Responsibilities of the Candidate:

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Provide accurate information about products or services.
• Handle customer complaints and concerns.
• Offer solutions and alternatives to meet customer needs.
• Process customer requests, such as returns, exchanges, or refunds.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to resolve customer issues.
• Continuously improve knowledge of products or services to provide better support.

Requirements:

• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment
• Empathy and patience when dealing with customers
• Proficient in CRM software and other customer service tools