Customer Service Admin Support Job in Bengaluru at Oracle

Oracle is Hiring for the Role of Customer Service Admin Support!

Responsibilities of the Candidate:

• you will provide guidance and real-time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, support entitlements and validation, electronic support troubleshooting, and product availability.
• Handle open service requests that are dispatched, implement fixes, analyze the software problem, and write case notes in the tracking system.
• Work is semi-routine in nature.
• Support may be delivered via electronic channels (web, e-mail, etc.) or phone.
• The position may work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole.
• You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

Requirements:

• Excellent communication skills
• SQL scripts
• Team Player