Customer Service Job in Mumbai at Ergode

Roles and Responsibilities:

• Responding to customer inquiries and resolving issues in a timely and professional manner.
• Handling escalated customer complaints and finding effective solutions.
• Providing product information and assistance to customers.
• Monitoring customer feedback and suggesting improvements to enhance the customer experience.
• Collaborating with other departments to ensure seamless communication and service delivery.
• Maintaining accurate customer records and documentation.
• Assisting with training and mentoring new customer service representatives.
• Participating in team meetings and contributing ideas to improve customer service processes.

Qualifications:

• Bachelor's degree in Business Administration or related field.
• At least 1 year of experience in a customer service role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure and meet deadlines.
• Proficiency in Microsoft Office applications.
• Customer-focused mindset and a passion for delivering exceptional service.

At Ergode we are passionately building brands, both D2C and digital first , partnering and acquiring businesses that are loved by global horizontal and vertical marketplaces.We not only take pride in our expertise to hyper-scale them but make them a truly global brand that is preferred by customers across all regions and boundaries in the digital space.