Customer Service Job in Mumbai at JLL

JLL is hiring for the role of Customer Service!

Responsibilities of the Candidate:

• Reactive Tickets -actions for addressing and closing - Attending calls, emails, phone calls, walk-in queries. Aligning respective teams (soft /Technical/Building team) for closure, raising, and closing calls in the portal within TAT.
• Proactive Tickets - Call raising & closure in portal given by in-house team in technical and soft services groups.
• Events Support - Booking event venue 18th /19th-floor cafeteria/Training Centre, confirming the booking to requestor as per the availability. Aligning IT/core admin/ ground team for setup.
• Training Centre/Room - Attending booking requests and confirming as per availability. Updating booking in the tracker and preparing weekly training room schedule for circulation to corresponding teams.
• Standees placement - Attending booking requests and confirming as per the availability. Updating booking in the tracker and preparing weekly booking status schedule for circulation to other teams.
• Key Management - Attending request for unlock pedestal, new key request against lost key as per process, coordination with key vendor and process bill and maintain tracker.
• Meeting room bookings - Tracking of meeting team assignment for a longer period. Processing meeting room defaulter list by sending mails to defaulters and maintaining the tracker.