Customer Retention Executive Job in Bangalore at VOC Automotive India

Responsibility:

• Communicating with customers and support staff.
• Collecting data about customer service trends.
• Recording and responding to customer complaints.
• Developing strategies to retain customers.
• Measuring key performance metrics related to churn and retention efforts.
• Maintain open and effective communications channels.
• Respond to complaints quickly and appropriately.

Requirements:

• Bachelor's degree in any streams.
• 1-5 years of experience in customer retention or a related field
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Customer-focused mindset and ability to anticipate and address customer needs proactively
• Be receptive to feedback.
• Having good knowledge.

Others:

• Salary as per the experience