Customer Relationship Specialist Job in Bengaluru at Altisource

Altisource is hiring for the role of Customer Relationship Specialist!

Responsibilities of the Candidate:

• Take the lead in guiding new clients through the onboarding process by providing a warm welcome, explaining products/services, and assisting them in understanding the platform and offerings.
• Serve as the first point of contact for clients, addressing their questions, concerns, and inquiries via phone calls and emails, offering knowledgeable guidance to help them navigate offerings effectively.
• Identify and troubleshoot client issues, working diligently to resolve them swiftly by collaborating with internal teams for accurate and prompt solutions.
• Develop and nurture strong, long-lasting relationships with clients by understanding their unique needs and preferences to provide personalized support.
• Offer insights and educational resources to help clients make informed decisions, sharing updates, new features, and best practices to maximize their experience.
• Act as a feedback conduit between clients and internal teams by conveying valuable insights to improve products and services.
• Maintain accurate and up-to-date client records and interactions in the CRM system.

Requirements:

• Exceptional communication skills, both written and verbal.
• Strong interpersonal skills to build rapport and maintain positive relationships.
• Problem-solving ability with a proactive approach to addressing client concerns.
• Patience and empathy when dealing with client inquiries and issues.
• Organizational skills to manage multiple clients and tasks effectively.
• Proficiency in using office productivity software.
• Previous experience in a client-facing role or customer service is preferred.
• Bachelor’s Degree or equivalent.
• Excellent written communication skills, including accurate grammar and punctuation.
• Ability to read and respond to client emails following effective business email writing etiquette.
• Excellent verbal communication skills with fluent English and a neutral accent.
• Strong analytical and cognitive skills.
• High attention to detail.
• Minimum typing speed of 30 words per minute with the ability to communicate effectively over the phone.