Customer Relationship Officer Job in Pune at Firstcry.com

Firstcry is hiring for the role of Customer Relationship Officer!

Responsibilities of the Candidate:

• Respond to customer inquiries and provide product information in a friendly manner.
• Resolve customer complaints and escalate issues when necessary to ensure satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the sales and product teams to stay updated on new arrivals and promotions.
• Gather customer feedback and share insights with management to improve service quality.

Requirements:

• Strong communication skills to effectively engage with customers and understand their needs.
• Experience in retail or fashion industry is a plus, but a passion for helping customers is a must.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Proficiency in using CRM software and basic computer applications.
• Problem-solving skills with a customer-first attitude to ensure satisfaction and loyalty.