Customer Relationship Manager Job in Gurgaon at InstaSpaces Realtech Private Limited

We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

Responsibilities:

• Building and maintaining relationship with key customers.
• Ability to work with multiple stakeholders to prioritize tasks and projects effectively
• Resolving customer complaints quickly and efficiently.
• Knowing your competition and strategizing accordingly.
• Keeping customers updated on the latest products in order to increase sales.
• Maintaining and improving data management processes and accuracy
• Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
• Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation

Requirements :  

• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
• A bachelor’s degree in administration or a related field.