Customer Order Management Specialist Job in Pune at Cummins India

Cummins is hiring for the role of Customer Order Management Specialist!

Responsibilities of the Candidate:

• Manage the complete order life cycle for assigned customers/accounts including:
• Order entry and modification
• Invoicing, credits/debits
• Generating and managing logistics documentation
• Serve as a consultative partner to customers, offering guidance on availability, lead times, minor technical queries, and company policy.
• Act as a single point of contact for customer inquiries, resolving order-related issues and managing escalations through to closure.
• Demonstrate customer support excellence —empathy, compassion, and professionalism in every customer interaction.
• Collaborate closely with internal teams (production, planning, materials) to ensure prompt and accurate order throughput and support financial target achievement.
• Liaise with sales, warehouse, and logistics teams to monitor order status and resolve issues.
• Support the department’s transformation to a proactive, customer-centric model by:
• Documenting and improving administrative practices related to communication and order processing
• Identifying process improvements and sharing best practices with customers
• Participate in continuous improvement initiatives and support customer visits as needed.

Requirements:

• Strong understanding of order management processes and lifecycle best practices.
• Proficiency in Microsoft Office Suite , especially Excel.
• Effective communication and interpersonal skills, particularly in high-pressure or customer-facing situations.
• Detail-oriented with strong problem-solving and multitasking abilities.
• Ability to work cross-functionally with planning, logistics, and commercial teams.
• Experience with order management systems or ERPs is a plus.
• 0–2 years in customer order management, customer service, supply chain/logistics, or international trade preferred.