Customer Order Management Representative Job in Pune at Cummins India

Cummins India is hiring for the role of Customer Order Management Representative!

Responsibilities of the Candidate:

• Responsible for assigned customer accounts throughout the entire order life cycle, including new customer setup, order entry/modification, and logistics management, ensuring orders meet agreed deadlines.
• Act as the single point of contact for Cummins' customers, parts distribution centers, manufacturing plants, and cross-functional departments to process and fulfill customer orders, providing accurate documentation and continuous communication.
• Take ownership of and resolve complex customer inquiries through extensive research, understanding Cummins processes, systems, and practices, and providing timely and informative responses.
• Request support from the next appropriate level of customer support for complex escalations/issues, providing documentation throughout the process.
• Maintain accurate records of all internal and external interactions in the appropriate database/system.
• Ensure customers comply with export policies and compile required export/shipping documentation according to relevant legislation.
• Act as a liaison between the customer and aftermarket and/or manufacturing location for quality issues, submitting Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
• Support Supervisor with hosting customer visits at the local facility.

Requirements:

• This will be a night shift job from 5:00 pm - 2:00 am
• A degree in a related field is preferred
• 2 plus years of relevant customer order management, account management, or in the supply chain field
• This position may require licensing for compliance with export controls or sanctions regulations
• Team-focused and passionate about customer support
• Time management: Demonstrates effective and efficient use of individual and organizational time to achieve key business objectives
• Attention to detail: Accurate data entry skills, fast typing speed with accuracy, extreme attention to detail
• Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint, and Outlook)
• Ability to navigate a computerized data entry system or other relevant applications and the ability to gain knowledge in using order processing and analytics systems
• 0-2 years of customer order management, customer-facing, supply chain/logistics, and international trade experience preferred
• Basic knowledge of Order Management or Supply Chain Services
• Drives results: Consistently achieving results, even under tough circumstances
• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer focus: Building strong customer relationships and delivering customer-centric solutions
• Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channels
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Order Life Cycle: Demonstrates the phases of the end-to-end order life cycle, terminology, and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience