Customer Operations Executive Job in Bangalore at Creditspring

Creditspring is hiring for the role of Customer Operations Executive! 

Responsibilities Of the Candidate:

• Assisting in implementing agency procedures under guidance.
• Reviewing customer cases to determine appropriate solutions.
• Assisting in responding to and managing queries from external agencies.
• Collaborating with the team to gather and relay information requested by agencies.
• Liaising with 3rd parties in relation to our agency process.
• Handling customer inquiries and escalating complex issues to senior team members.
• Maintaining accurate records of agency agreements and queries.
• Ensuring proper documentation and compliance with standards.
• Contributing ideas for process enhancements and helping in their implementation.
• Assisting in identifying areas for improvement.
• Participating in training sessions to understand relevant policies and query handling.

Requirements: 

• Around 1 year of customer-facing experience, both written and voice.
• Proficient in both verbal and written English language. 
• Empathize with every aspect of the customer journey, putting customers' needs first.
• Hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills.