Customer Onboarding Strategist Job in Bengaluru at Google

Google is hiring for the role of Customer Onboarding Strategist!

Responsibilities of the Candidate:

• Manage a new customer portfolio for six months to set them up for long-term success with their digital advertising journey.
• Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
• Work cross-functionally with Sales, Product, and Program teams to deliver seamless customer handovers.
• Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
• Provide strategic advice to help our advertisers get the best return on their investment by working closely with them in a consultative role.

Requirements:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in sales, account management, media planning, sales pitching, negotiation, product insight, communication, and identifying customer needs.
• Experience in business, media account management, or the advertising industry.
• 2 years of experience working in a digital agency, with a focus on Google products.
• 2 years of experience in the TV or media industry.
• Ability to proactively reach out to customers/cold calling and helping customers to add value to their business.
• Excellent written and verbal communication skills.
• Ability to communicate in Kannada, Tamil, Telugu or Malayalam fluently to support client relationship management in this region.