Customer KYC Support Job in Delhi at Amazon

• Effectively communicate clearly and professionally at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Requirements:

• Graduation/10 +2 in any specialization from a recognized university
• Excellent communication skills (written and verbal) in the English language
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customer’s issues without distraction to resolution
• Work successfully in a team environment as well as independently
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer
• Excellent typing skills
• Demonstrates an ability to successfully navigate websites
• Self-disciplined, detail-oriented, and willing to work night shifts
• Team player, flexible per business requirement, ability to quickly learn & successfully adapt in a dynamic environment