Customer Grievance Officer Job in Gurgaon at Airtel Payments Bank

Airtel Payments Bank is hiring for the role of Customer Grievance Officer!

Responsibilities of the Candidate: 

• Resolve queries end to end and ensuring zero repeats and escalations. CGO is also responsible for managing customer grievances in the defined timelines
• Responsible for one or more districts and will visit the designated locations in each district for a defined duration
• Take care of operations activities in assigned geography
• Attend to all complaints coming from customers. CGO will collate complaints submitted in the access point and share them with the central team through CRM.
• CGO in their capacity as frontline ambassadors of the bank, enlighten the customers on the grievance redressal mechanism, time frame for resolution of their complaints, name, address, and contact number of the Principal Nodal Officer, and Contact details of the Banking Ombudsman of the area.
• Have updated knowledge of the bank’s policy relating to various products offered by it and its terms and conditions.
• Contact the concerned either by phone, e-mail, or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant.
• Promote and market the new and existing products and services introduced by the bank.
• Follow all banking policies as determined by the board of directors or owners of the bank.

Qualifications:

• Must-Have: Graduation in any discipline
• Excellent computer skills
• Candidate should have at least 2 to 3 years of work experience preferably in Banking sector managing grievance redressal & sales service