Customer Experience Specialist Job in Pune at Zebra Technologies

Zebra Technologies is hiring for the role of Customer Experience Specialist!

Responsibilities of the Candidate:

• Provide production application support on reported application incidents/problems for designated accounts utilizing written and verbal communications
• Manage all reported application incidents/problems in common corporate tools like Salesforce, ServiceNow, and JIRA
• Ensure customer SLAs/KPIs and quality standards are met
• Ensure overall service and solution delivery to achieve quality customer outcomes
• Manage the support relationship with accounts
• Act as primary contact for the client and behaves professionally to support the client.
• Participate in regular customer and partner meetings to support
• Support service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
• Ensure territory/vertical readiness for new products and offer launches

Requirements:

• Bachelor's degree
• Minimum of 2-5 years of experience
• English fluency- written and verbal. Local language requirements may also apply
• Intermediate-level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values/orientation
• Solid professional work (attendance, teamwork, time management)
• Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
• Demonstrates an understanding of key financial factors
• Full knowledge of job-related knowledge and procedures