Customer Experience Representative Job in Bangalore at Refyne

Refyne is hiring for the role of Customer Experience Representative!

Responsibilities of the Candidate:

• Handle inbound and outbound calls.
• Identify customers’ needs, clarify information, research the issue at hand and provide solutions.
• Work in coordination with the internal support teams to ensure quick resolutions.
• Document any feedback received from the customers for review by the product team at a later stage.
• Label the queries we receive from customers under different tags to understand what drives support traffic.
• Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team.  
• Track relevant support metrics and prepare reports for the purpose of quality assessment.

Requirements:

• 2 to 3 years of work experience in customer experience
• Proficient in English and Hindi
• Great organizational and time management abilities
• Superb communication, collaboration, and problem-solving skills