Customer Experience Professional Job in Bengaluru at Honeywell

Honeywell is hiring for the role of Customer Experience Professional!

Responsibilities of the Candidate:

• Enter and validate AOG orders accurately in SAP HANA within defined turnaround times.
• Utilize SFDC CRM to manage customer cases, track updates, and ensure timely resolution.
• Maintain 100% accuracy while processing high‑priority AOG orders from receipt until shipment.
• Coordinate with internal teams (Planning, Sourcing, Logistics, Customer Support) to eliminate delays and ensure fastest possible order fulfillment.
• Respond promptly and professionally to customer queries via email and phone, ensuring seamless communication throughout the order lifecycle.
• Proactively contact customers for missing or unclear information to avoid processing delays.
• Demonstrate a customer‑obsessed mindset, ensuring every interaction reflects urgency and ownership.
• Work efficiently under pressure in a fast‑paced, critical operations environment.
• Prioritize AOG orders effectively in situations involving multiple simultaneous customer demands.
• Ensure complete documentation, compliance, and audit readiness for all processed orders.
• Monitor order progress until shipment and ensure customers are informed of status updates.

Requirements:

• Strong attention to detail with a commitment to error‑free order entry.
• Excellent verbal and written communication skills.
• Ability to work under pressure, manage strict deadlines, and prioritize tasks effectively.
• Professional resilience to handle urgent customer needs in high‑stress aviation settings.
• Bachelor's degree in Business, Supply Chain, or related field.
• Experience in the aviation industry or familiarity with aircraft parts and AOG processes.
• Hands‑on knowledge of order management systems and CRM tools (preferably SFDC).
• Ability to multitask and manage multiple AOG inquiries concurrently without sacrificing accuracy.
• Strong problem‑solving and critical‑thinking abilities to navigate complex or urgent scenarios.
• A proactive, ownership‑driven mindset with a passion for supporting mission‑critical operations.