Customer Experience Manager Job in Bangalore at MPower Financing

MPower Financing is hiring for the role of Customer Experience Manager!

Responsibilities of the Candidate:

• Delivering the highest quality of service to customers by addressing their queries thoroughly and accurately via chat, email and phone
• Contacting existing and potential customers to explain MPOWER’s unique product and assisting them in completing the application 
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales

Requirements:

• Bachelor’s degree in a related field, or higher
• 1-2  years of B2C local or international customer service or support experience in a high-touch, fast-paced environment
• Prior work experience within financial services and/or higher education industries will be a distinct advantage though not mandatory 
• Must have prior experience in a sales oriented and/or targets driven environment
• Passion for customer service and relationship management with an innate sense of service and empathy for others
• Analytically driven with an ability to interpret and derive insights from data
• Outstanding written and verbal communication skills in English and comfortable interacting with customers via multiple communication channels. 
• Exceptional organizational skills and attention to detail
• A proficiency in other foreign / international or regional Indian languages would be a plus