Customer Experience Manager Job in Bangalore at GreyOrange

GreyOrange is hiring for the role of Customer Experience Manager!

Responsibilities of the Candidate:

• Lead and oversee the implementation of robotic automation projects from initiation to completion
• Collaborate with cross-functional teams, including engineering, sales, and support, to ensure project milestones are met
• Act as the main point of contact for customers, addressing their queries and concerns promptly and effectively
• Provide ongoing support and troubleshooting assistance during and after the implementation phase
• Communicate project updates, timelines, and expectations clearly to both internal teams and external customers
• Conduct regular status meetings with customers to ensure alignment and satisfaction
• Develop and deliver training sessions for customers to familiarize them with the robotic automation system
• Create comprehensive documentation, including user guides and troubleshooting manuals
• Gather feedback from customers and internal teams to identify areas for improvement in the robotic automation process
• Work closely with the development team to implement necessary enhancements based on feedback
• Ensure the quality and performance of the robotic automation solution meet or exceed customer expectations
• Conduct periodic reviews and audits to assess the effectiveness of the implemented solutions

Requirements:

• 3-6 Years of experience in Customer Success/Customer Experience role
• Bachelor’s degree in Business, Engineering, or a related field
• Proven experience in project management and customer support roles
• Knowledge of robotic automation technologies and processes
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Ability to work collaboratively in a cross-functional team environment
• Experience with CRM tools and project management software