Customer Experience Executive Job in Bengaluru at Licious

Licious is hiring for the role of Customer Experience Executive!

Responsibilities of the Candidate:

• Welcomes and connects and provides excellent customer service to all customers.
• Discover customer needs and appropriately suggests products with every customer to enhance service.
• Responds to customers’ needs and says thank you to every customer.
• Has “customer comes first attitude” and “Just Say Yes” behavior and should be able to handle customer grievances.
• Follows Licious Standard Operational Procedures along with those for cash handling, cooking/serving standards, display, safety, and security for all Licians and its patrons.
• Maintains calm demeanour and being organized during high volume times or unusual events.
• Maintains a clean and organized workspace so the fellow Licians can locate resources and products as and when required.
• Maintains regular attendance and punctuality and adheres to the shift roaster.
• Assists with new Lician training by positively reinforcing successful performance and give encouraging coaching as needed.
• Contributes to a positive team environment by recognizing the changes in fellow Licians behavior which might be signalling to a potential problems or changes in their morale and communicating these to their immediate supervisors. 

Requirements: