Customer Experience Executive Job in Delhi at Insurance Samadhan

Responsibilities

• Manage entire lifecycle of your leads starting from pending to resolution

• Talk to Customers for understanding their cases and do first level screening of the case

• Follow up with the customers for required docs and info

• Assign relevant cases to expert and understand the case solution from them

• Derive Pattern out of the cases and become independent in deciding the fate of the case. For validation, the case will go to the experts.

• Own the entire backend process of the case. Make complete and correct entry in backend.

• Follow up and coordinate with team members to know the case status

• Communicate with the customers on the case status and other aspects.

• Achieve target no of registrations every month. This number will increase every month and would decide the incentives.

Note:

Salary – 25K to 30K Incentives