Customer Experience Engineer Job in Bangalore at Microsoft

Microsoft is hiring Customer Experience Engineer!

Responsibilities of the Candidate:

• Deliver on well-defined customer projects and/or engagements, focusing on learning about customer needs and challenges in the customer journey and using that knowledge to identify adoption gaps and challenges to enable FTA to continuously refine scenario prioritization and customer engagement scope.
• Contribute to broader ecosystem to enhance existing customer and partner capabilities by contributing insights and content to channels such as Microsoft Learn, Azure Docs, Azure Advisor, and envision new AI assisted methods for preventing, predicting, and addressing adoption challenges and improve the overall customer journey.
• Exhibit technical expertise by actively participating in the FTA engineers community leveraging technical skills and sharing knowledge and experience with peers.
• Collaborate with the project team to engage, by delivering customer success projects, to deliver impactful learnings and improvements for all, while maintaining technical excellence, providing architectural and technical solution guidance.
• Ensure security and quality in delivery, by contributing to initiatives that improve FTA and by maintaining high data quality and operational excellence.

Requirements

• Knowledge of cybersecurity domains in Azure, AWS, and GCP cloud services
• Advanced technical knowledge of Microsoft Sentinel, Microsoft Defender for Cloud
• Technical experience and knowledge in foundational AI, architecture design, with depth / Subject Matter Expertise in security.
• Technical aptitude and experience to learn new cloud security technologies and understand relevant cloud security market trends and knowledge of competitive Landscape: of cloud security platforms and competitors; Subject Matter Expertise in two or more of the following security solutions:
• Threat protection, SIEM and Incident Response; Extended Detection and Response (XDR); Security Orchestration, Automation, and Response (SOAR); Security Operation Center Management; Identity and Access Management; Cloud Infrastructure; Cloud Security; Data Security;
• Knowledge of Azure infrastructure including Azure network security, Log Analytics and Azure Logic Apps
• Practical hands-on and architectural experience with public cloud hyperscalers (Azure, AWS or GCP)
• Track record of project delivery both as an individual and as part of a team
• Experience working with enterprise customers.
• Ability to communicate effectively with corporate customers by having excellent customer service skills, good oral and written communication.