Customer Experience (CX) – Order Management Job in Mumbai at Lucky-tech Membranes Private Limited

Key Responsibilities:

• Handle order processing and customer follow-ups
• Coordinate with internal departments (sales, logistics, accounts) for smooth execution of orders
• Address customer inquiries via phone, email, or chat in a timely and professional manner
• Maintain and update order records and documentation
• Provide excellent customer service and ensure client satisfaction
• Generate and maintain MIS reports as needed

Skills & Qualifications:

• Education: Any graduate (Freshers welcome)

Key Skills:

• Strong verbal and written communication skills
• Proficiency in MS Office (especially Excel and Word)
• Ability to multi-task and work in a fast-paced environment
• Customer-centric attitude with a willingness to learn

Catering to applications such as Architectural Tensile Structures, Aluminium Tents Hanger Structures, Biogas, Flexitanks, Trucks Side Curtains, High Speed Roll Doors, Oil Booms

Engineered to perfection on:

Zund Switzerland Cutting Machine &

Forsstrom Sweden High-Frequency Welding Machine